Refund policy
Last Updated: November 11, 2026
At Iekud, we want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, defective products, incorrect items, and order cancellations are handled for purchases made through iekud.com.
Iekud is an online footwear retailer offering products for women, men, and children, including clogs, flats, sneakers, Mary Jane shoes, loafers, and related footwear products.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
1. Return Window
You may request an eligible return within 30 days after delivery. Please contact us within this period to start your return.
To qualify for a voluntary return, the item must be in substantially the same condition in which it was received.
Returned products should be:
-
Unused
-
Unworn
-
Unwashed, where applicable
-
Unaltered
-
Free from damage caused after delivery
-
Returned with original tags, accessories, and packaging where applicable
These condition requirements apply to voluntary returns and do not limit mandatory rights relating to damaged, defective, incorrect, or materially misdescribed products.
Clogs
Clogs should be unworn, clean, and returned in their original condition with tags and packaging where provided.
Products should be free from scratches, stains, odors, or other signs of use.
Flats
Flats should be unworn and returned with their original shoe box and packaging where provided.
We recommend trying shoes on a clean indoor surface before deciding whether to keep them.
Sneakers
Sneakers should be unworn, clean, and returned with their original shoe box, tags, and packaging where provided.
Products showing signs of outdoor use, excessive wear, or damage caused after delivery may not qualify for a voluntary return.
Mary Jane Shoes
Mary Jane shoes should be unworn and returned in their original condition with applicable accessories and packaging.
Straps, buckles, closures, and other original components should remain intact.
Loafers and Other Footwear
Loafers and other footwear products should be unused, unworn, and returned with original packaging and accessories where provided.
Return requests submitted more than 30 days after delivery may not be accepted unless otherwise required by applicable law.
2. How to Start a Return
To request a return, contact:
Please include:
-
Your order number
-
The item you wish to return
-
The reason for the return
-
Photos or video where relevant to a damaged, defective, or incorrect item
We normally respond within 1–2 business days.
After reviewing and approving your return request, Iekud will provide a return shipping label, the applicable return address, and return instructions.
Once your return request has been approved and you have received the return shipping label and instructions, please ship the item within 14 calendar days.
Returns must be sent by mail using the label and instructions we provide.
Please contact us before sending a return.
The return address may be different from our contact address or the address shown on the original shipping label.
Return shipping charges are explained in Section 3.
3. Return Shipping Costs
For voluntary returns due to reasons such as:
-
Change of mind
-
Incorrect size selection
-
Fit preference
-
Color preference
-
Style preference
-
Ordering the wrong product
-
Other reasons not caused by Iekud
the customer is responsible for the actual cost of return shipping.
Iekud will provide the return shipping label after an eligible return request is approved.
The actual cost of the return shipping label will be deducted from the customer's refund.
The applicable return shipping cost will be disclosed to you before the return label is issued.
If you receive an item that is:
-
Damaged
-
Defective
-
Incorrect
-
Incomplete
-
Materially different from what you ordered
please contact us promptly.
If the issue is confirmed to be our responsibility and a return is required, Iekud will provide the return shipping label at no cost to you or arrange another appropriate solution.
Original shipping charges, if any, are generally non-refundable for voluntary returns unless otherwise required by applicable law.
Iekud does not charge a restocking fee for eligible returns.
Please keep your shipping receipt or tracking information until the return and refund process is complete.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact:
Please provide:
-
Your order number
-
A description of the issue
-
Clear photographs or video where appropriate
-
Photos of the shipping package or label where relevant
After reviewing the request, we may provide an appropriate solution, including:
-
Replacement
-
Refund
-
Other appropriate remedy required by applicable law
If the issue is confirmed to be our responsibility, you will not be responsible for return shipping costs.
5. Non-Returnable Items
The following items are generally not eligible for voluntary returns:
-
Products that have been worn, used, washed, altered, repaired, or damaged after delivery
-
Footwear showing signs of outdoor use or excessive wear
-
Products with missing original components or accessories where applicable
-
Personalized or customized products, where applicable
-
Items clearly marked Final Sale or Non-Returnable before purchase
For hygiene or safety reasons, certain products may have additional return restrictions where clearly disclosed on the applicable product page before purchase.
These restrictions do not limit any mandatory rights relating to defective, damaged, incorrect, unsafe, or materially misdescribed products.
6. Refunds
Once your return arrives at our return facility, we will complete the inspection and submit any approved refund to your original payment method within 2 business days of receiving the return.
We will also notify you of the refund decision within this period.
For customer-paid voluntary returns, the actual cost of the return shipping label will be deducted from the approved refund amount, as disclosed before the return label is issued.
We generally cannot issue a refund to a different card, bank account, payment account, or person.
After we submit your refund, please allow approximately 5–10 business days for the funds to appear in your account.
This bank or payment-provider posting period begins after we submit the refund and is separate from our 2 business days for inspection and refund submission.
The final posting time depends on your bank, card issuer, payment provider, and payment method.
For Iekud's return inspection and refund submission, business days mean Monday through Saturday, excluding applicable U.S. public holidays. Sundays are not counted as Iekud business days.
If your refund has not appeared after the expected posting period, please contact:
so we can help check its status.
7. Exchanges
If you need a different size, color, style, or footwear product, contact:
Depending on product availability, we may provide exchange instructions or ask you to return the original item and place a new order.
All exchanges are subject to product availability. Applicable return shipping charges are explained in Section 3.
8. Order Cancellations and Changes
If you need to cancel or change an order, contact:
as soon as possible.
We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.
Once an order has shipped, it generally cannot be cancelled while in transit.
After delivery, eligible products may be returned according to this policy.
9. Refused or Undeliverable Packages
A package may be returned if:
-
The shipping address is incorrect or incomplete
-
Delivery is refused
-
The package is not collected
-
The carrier cannot complete delivery
If a package is returned, we may contact you regarding reshipment, refund, or another appropriate resolution.
Where permitted by applicable law, customers may be responsible for reasonable reshipping or return-to-sender costs when delivery failed because of incorrect customer-provided information, refusal to accept delivery, or failure to collect the package.
We will explain any applicable charges before arranging the resolution.
If the delivery problem was caused by Iekud or a carrier acting on our behalf, the customer will not be responsible for additional shipping costs.
Refusing delivery does not automatically constitute a valid cancellation or return request.
10. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
When changes are made, we will update the Last Updated date at the top of this page.
The policy in effect when you placed your order applies to that order, subject to mandatory consumer rights.
11. Contact Us
For questions about returns, refunds, exchanges, cancellations, or damaged products, please contact us:
Store Name:
Iekud
Website:
Email:
Phone:
+1 417-321-8441
Contact Address:
1005 Washington St
Jefferson City, MO 65101
United States
Please do not send returns to this contact address unless we specifically instruct you to do so. The applicable return address will be provided with your return instructions.
Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM CT (Central Time)
Sunday: Closed
We normally respond to customer service inquiries within 1–2 business days.
- Choosing a selection results in a full page refresh.